Counselly – 24/7 Admission Support

T&C

Terms and Conditions for CounsellyEdu

Welcome to CounsellyEdu, an online platform owned and operated by [Your Legal Entity Name], providing educational counseling, guidance, profiling, and admission-related assistance services primarily directed toward parents and guardians seeking support for their children’s college and university admissions processes in India, the United States of America, and potentially other jurisdictions (collectively referred to as the “Services”).

These Terms and Conditions (“Terms”, “Agreement”, or “Terms of Service”) constitute a legally binding contract between you (referred to as “you”, “your”, “User”, “Client”, “Parent”, or “Guardian”) and CounsellyEdu (referred to as “we”, “us”, “our”, “Company”, or “CounsellyEdu”) regarding your access to, browsing of, and use of our website located at [www.counsellyedu.com or relevant domain] (the “Website”), mobile applications (if any), booking systems, communication channels, documents, consultations, calls, emails, and any associated Services provided by us now or in the future.

BY ACCESSING, BROWSING, BOOKING ANY CONSULTATION (INCLUDING THE INITIAL FREE 11-MINUTE CALL), UPLOADING ANY DOCUMENTS, MAKING ANY PAYMENT, OR OTHERWISE USING ANY PART OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, INCLUDING ALL DISCLAIMERS, LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS HEREIN. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICES AND EXIT THIS PAGE.

We strongly recommend that you print or save a copy of these Terms for your future reference, as they may be updated from time to time as described below.

Definitions and Interpretation

For the purposes of clarity and to avoid any possible misunderstanding, the following definitions shall apply throughout these Terms unless the context clearly requires otherwise:

  • “Admission Assistance” or “Complete Admission Help” means the full suite of customized, case-by-case services that may include (but are not limited to) university shortlisting, application strategy development, essay brainstorming guidance (without ghostwriting), document compilation support, profile enhancement recommendations, mock interview preparation (where applicable), waitlist strategy, and decision counseling.
  • “Bonus Add-on Services” means those portions of the Services provided after the Initial Free Consultation and continuing up to and including the completion of student profiling, which are offered free of additional charge as an incentive and value-added component to Clients who proceed beyond the Initial Free Consultation.
  • “Counseling and Profiling Charges” means the standalone fee of Indian Rupees Twelve Thousand Five Hundred (INR 12,500) for Clients in India or United States Dollars One Hundred Fifty (USD 480) for Clients in the United States (or such equivalent amount in other currencies at the prevailing exchange rate), payable upon proceeding beyond the Initial Free Consultation.
  • “Initial Free Consultation” means the complimentary telephone, video, or other electronic consultation lasting up to eleven (11) minutes provided as an introductory service.
  • “Services” includes, without limitation, all consultations, advice, profiling, document reviews, recommendations, communications, materials, templates, checklists, and any other assistance related to college admissions provided by CounsellyEdu.
  • “Student” means the individual (typically a minor or young adult) for whom admission-related guidance is sought.
  • “User Content” means any information, documents, data, text, images, audio, video, or other materials you provide to us.

Words importing the singular include the plural and vice versa; headings are for convenience only and do not affect interpretation.

Acceptance of Terms

Your act of booking the Initial Free Consultation constitutes your express, affirmative, and irrevocable acceptance of these Terms. Even if you do not formally click an “I Agree” button, continued use following exposure to these Terms (via link, pop-up, footer, email, or verbal reference during consultation) creates a binding agreement.

You represent and warrant that:
(a) You are at least eighteen (18) years of age or the age of majority in your jurisdiction;
(b) You have full legal capacity to enter into this Agreement;
(c) If acting as a parent or guardian for a Student under the age of majority, you have all the necessary authority and consent to bind the Student and share their personal data;
(d) All information you provide is true, accurate, current, and complete.

Description of Services

CounsellyEdu is not a college, university, testing agency, visa consultant, or immigration advisor. We are an independent educational counseling and advisory service focused on helping parents navigate the complex and often competitive landscape of higher education admissions.

Services may include, but are expressly not limited to:

  • Preliminary discussion during the Initial Free Consultation (strictly limited to eleven (11) minutes unless extended at our sole discretion);
  • Detailed one-on-one counseling sessions (paid);
  • Creation and refinement of a comprehensive Student profile;
  • Guidance on document collection, organization, and presentation;
  • Recommendations regarding suitable institutions in India, the United States, or elsewhere;
  • Strategic advice on application timelines, essay themes (guidance only – no drafting or ghostwriting by us), recommendation letter strategies, resume formatting, and extracurricular emphasis;
  • Preparation tips for interviews (particularly relevant for many U.S. institutions where alumni or admissions officer interviews are common);
  • General awareness of differences between Indian admission processes (often merit- and entrance-exam-based) and U.S. processes (holistic review, essays, extracurriculars, recommendations, and frequently post-submission interviews).

Important Repeated Disclaimer: While core activities such as document gathering, profile building, and preliminary counseling follow broadly similar principles across markets, procedural, cultural, and institutional differences exist and are beyond our control. We provide information and suggestions only—no guarantees of any kind are made.

All post-Initial Free Consultation support up through completion of the Student profile is provided as Bonus Add-on Services at no additional fee beyond the Counseling and Profiling Charges. This structure exists to encourage thorough preparation before any decision to pursue full Admission Assistance.

Eligibility and User Obligations

You agree at all times to:

  • Provide truthful, complete, and timely information and documents;
  • Notify us immediately of any changes to the provided information.
  • Comply with all applicable laws, including anti-plagiarism rules of universities;
  • Not engage in any form of academic dishonesty (we will terminate Services immediately and without refund if we reasonably suspect such conduct);
  • Not hold us responsible for outcomes determined solely by third parties (colleges, visa officers, etc.);
  • Cooperate fully, respond promptly to requests, and meet agreed deadlines;
  • Refrain from recording consultations without our prior written consent.
  • Use Services only for lawful, personal, non-commercial purposes related to the Student’s education.

We reserve the right (but have no obligation) to refuse, suspend, or terminate Services to any person at our sole discretion, including (without limitation) for suspected fraud, misrepresentation, abusive behavior, non-payment, or breach of these Terms.

Fees, Billing, and Payment Terms

5.1 Initial Free Consultation
No charge applies for the first eleven (11) minutes. Any extension beyond this is at our discretion and may incur charges.

5.2 Counseling and Profiling Charges
Upon your decision to proceed after the Initial Free Consultation, the non-refundable fee of INR 12,500 (India) or USD 480 (USA) becomes immediately due and payable. This covers all Bonus Add-on Services up to profile completion.

5.3 Complete Admission Help Fees
Custom pricing is quoted case-by-case after a detailed discussion of scope, number of applications, complexity, urgency, and other factors. Quotes are valid for a limited period (usually 7–14 days) and are subject to acceptance.

5.4 Payment Mechanics

  • All payments are processed via secure third-party gateways.
  • Fees exclude applicable taxes (GST in India, sales tax/VAT where required in the US).
  • Late payments accrue interest at 5.5% per month or the maximum legal rate.
  • Currency fluctuations are your responsibility for cross-border transactions.

5.5 Incidental Costs
You remain solely responsible for all third-party fees (application fees, courier, translation, testing, visa, travel, etc.).

Refund and Cancellation Policy

Refunds are extremely limited due to the highly personalized, time-sensitive, and non-replicable nature of the Services:

  • Initial Free Consultation: No refund possible (it is free).
  • Counseling and Profiling Charges: 100% non-refundable once paid and Services have commenced (which occurs immediately upon payment).
  • Complete Admission Help:
  • Full refund (minus INR 2,500 / USD 180 administrative fee) only if canceled in writing within twenty-four (24) hours of payment and before we begin substantive work.
  • No refunds whatsoever after: (i) profile delivery, (ii) university shortlist provided, (iii) any application materials reviewed, (iv) any essay/strategy session held, or (v) thirty (30) days from payment (whichever occurs first).
  • Bonus Add-on Services: Non-refundable by definition (they are free).
  • Refunds (when exceptionally granted) are processed to the original payment method within thirty (30) to forty-five (45) business days.
  • Chargebacks or disputes filed without following this policy may result in immediate termination and reporting to payment processors.

No Guarantees / Results Disclaimer

WE REPEAT FOR EMPHASIS:
CounsellyEdu provides advisory guidance only. We do not, under any circumstances:

  • Guarantee, promise, or warrant admission to any college, university, program, or course;
  • Guarantee scholarships, financial aid, visas, or interview success;
  • Influence or contact admissions officers on your behalf;
  • Write essays, personal statements, recommendation letters, or any application materials (we offer strategy and feedback only);
  • Override institutional policies, entrance exam results, or merit criteria.

Admissions decisions are made solely by educational institutions based on criteria that change frequently and are outside our control. External factors (economic conditions, policy shifts, competition levels, pandemics, natural disasters, etc.) further reduce predictability.

Intellectual Property

All materials, templates, checklists, frameworks, session notes (excluding your own documents), website content, logos, and proprietary methodologies remain the exclusive property of CounsellyEdu. You are granted a limited, revocable, non-transferable, non-sublicensable license to use the provided materials solely for the Student’s personal admission process during the active engagement period.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our materials without express written permission.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COUNSELLYEDU, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, COUNSELORS, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATING TO:

  • Use of or inability to use the Services;
  • Any admission decision, rejection, waitlist placement, or financial outcome;
  • Loss of data, documents, opportunities, or time;
  • Delays, interruptions, or errors in communication;
  • Third-party actions or omissions;
  • Any advice or information provided (even if we were advised of the possibility of such damages).

In no event shall our total aggregate liability exceed the total fees actually paid by you to us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless CounsellyEdu and its affiliates from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, misuse of Services, provision of false information, infringement of third-party rights, or violation of law.

Termination

We may suspend or terminate your access immediately and without notice/refund if we believe (in our sole discretion) that you have breached any provision, engaged in unlawful activity, failed to pay, or if continuation would expose us to liability.

You may terminate by written notice, subject always to the refund policy above. Upon termination, all licenses cease, and you must destroy/delete our materials.

Force Majeure

Neither party shall be liable for delay or failure caused by events beyond reasonable control, including (but not limited to) acts of God, war, terrorism, pandemics, government orders, internet outages, strikes, supply chain disruptions, or natural disasters.

Governing Law, Jurisdiction, and Dispute Resolution

These Terms are governed exclusively by the laws of India, without regard to conflict-of-laws principles.

  • For Users in India: Exclusive jurisdiction lies with the competent courts in Ahmedabad, Gujarat, India.
  • For Users in the United States or elsewhere: While Services originate from India, disputes shall first attempt informal resolution, failing which binding arbitration in Ahmedabad, Gujarat, India, under the rules may apply, or courts as mutually agreed.

You waive any objection to venue or inconvenient forum.

Miscellaneous Provisions

  • Entire Agreement: These Terms (together with any service-specific addenda, quotes, or emails expressly incorporated) constitute the entire understanding and supersede all prior agreements.
  • Severability: If any provision is held invalid or unenforceable, the remainder shall continue in full force.
  • Waiver: No waiver of any breach shall constitute a waiver of any subsequent breach.
  • Assignment: We may assign these Terms; you may not without our written consent.
  • Notices: All notices must be in writing via email to the addresses provided.
  • Survival: Provisions regarding fees, disclaimers, liability, IP, indemnification, and governing law survive termination.
  • Electronic Communications: You consent to receive all communications electronically; electronic signatures are binding.

Changes to Terms

We reserve the right to modify, amend, or replace these Terms at any time. Updated versions will be posted on the Website with a revised “Last Updated” date. For material changes, we may (but are not obligated to) provide notice via email or a prominent notice on the Website. Your continued use after changes constitutes acceptance of the revised Terms.

By proceeding with any Service, you confirm you have carefully reviewed (or had the opportunity to review) these comprehensive Terms and Conditions.

For questions: rajat@counsellyedu.com

This document is intentionally detailed and lengthy to ensure full transparency of rights, obligations, and limitations. We encourage you to read it thoroughly, but the use of the Services constitutes acceptance regardless.

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